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Business Name ckordona
Your Business Type Individual
Logo / Photo
Contact Details
Contact Name Jisoo Kim
Position (Director / Supervisor / etc)
Website URL
Email ckordona(at)
Cell phone 253-389-7047
Office Address
Street Address 7408 60th ST W APT# 204
City / Town University Place
Province/ State WA
ZIP / Post Code 98467
Country US
About Jisoo Kim
7408 60th ST W APT #204
University Place, WA 98467
Tel: (253) 389-7047

_________________________________ _______________________________________

Objective: A challenging position that will utilize the knowledge, skills and expertise I have gained over my working history. My particular hope is for a position that involves customer service and client relations.


Seven years of customer service/client relations in banking services.
Highly organized and detail-oriented professional, capable of building long- Over lasting client loyalty.
Work well with co-workers, often developing life-long friendships along the way.
Quick learner, fully capable of working independently when required. Grasp quickly various concepts with the ability to assimilate them into day-to-day operations.

Notable Achievements
Organization and administration

As bank teller, The Bank of America

Received deposits, cashed checks, made change and performed various administrative tasks.
Organized and accounted for daily receipts ensuring a balanced drawer at the end of each day.

As customer service representative, The Bank of America

Ensured all customer concerns were appropriately addressed and resolved within the boundaries of our predetermined service quality standards.
Assisted customers with individual loan applications including: initial screening, explanation of policies, credit requests and loan rate information.

As customer service supervisor/assistant bank manager, The Bank of America

Trained and more than twelve customer service representative trainees who later became customer service representatives.
Directly supervised four customer service representatives and mentored them in delivering high-quality customer service.
Reviewed and recommended approval/disapproval for loan applications.

Communication and client relations

Worked with customers to resolve operational problems associated with banking services.
Discussed loan product options to clients, and helped them choose the best product for their situation.
Acted as liaison between clients and upper management regarding their banking concerns.

Special Skills

Multilingual I speak and understand English, Korean and some Japanese
Experienced in using Microsoft Office products

Employment History

July 2007 April 2006
Financial Services Associate: Heritage Bank, Spanaway, WA

June 2005 March 2006
Financial Service Associate: Heritage Bank, Tacoma, WA

January 2002 June 2004
Customer Service Supervisor/Assistant Bank Manager: The Bank of America

August 2001 December 2001
Customer Service Representative: The Bank of America

December 2000 July 2001
Bank Teller: The Bank of America


University of Maryland One year toward an Associate Degree in Business Management.

Clover Park Technical College Word Processor Certificate

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